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American Academy

Student IT Support

The American Academy IT Department is available to support students with One2One laptops via email. We also offer personal one-on-one support during school hours. If your student is experiencing issues with a One2One laptop, please email the IT Department.
The following How To tips answer some common parent questions. Please review these tips before emailing the IT team in case the tips can be helpful!

How to Save a Student File to Office 365 OneDrive

Students should save all documents to their Microsoft Office 365 OneDrive student folder; they should not save files anywhere on the local hard drive of the laptop (i.e., the C Drive, desktop, documents folder, downloads folder, pictures folder, etc).
To save to the OneDrive student folder while working in an application, students should do the following

  2. If desired, double-click on a subfolder in which you wish to save the file.

  3. Type the File Name as directed.

  4. Click SAVE.

Setup Student Email on a Mobile Device

Student email accounts can be setup on any mobile device such as a Smart Phone or Tablet.
iOS Devices (iPhone, iPad)
  1. Go to the SETTINGS icon.


  3. Click on ADD ACCOUNT.

  4. Click EXCHANGE.

  5. Enter the student’s American Academy email address ( Enter the student’s password (6 digit student ID).

  6. In the Description field, enter "AA."

Access Student Documents on a Mobile Device

Student documents and email may be accessed from a browser on a computer or mobile device since all of their information is stored on Microsoft Office 365.
  1. From a computer or mobile device, open any Internet Browser.

  2. Go to and click Office 365.

  3. Log in using the student’s email address and the student’s password (6-digit district student ID number which can be found in Infinite Campus).

  4. To view and manage student email:
    • Select the APP LAUNCHER icon (the waffle icon) located in the top left corner.
    • Click OUTLOOK. The student’s email inbox will appear.

  5. To view and manage student documents:
    • Select the APP LAUNCHER icon (the waffle icon) located in the top left corner.

    • Click ONEDRIVE. The student's files will appear. Files may be opened and edited using either the OneDrive browser version of the Microsoft Office application OR the full local version of the Microsoft Office applications.